Delivery & Returns
When will my order arrive?
We aim to dispatch orders within 3 working days of receiving them but if you need something urgently please contact us and we'll do our best to post immediately.
Most UK orders are sent using Royal Mail 1st class although some larger or high value items may be sent by courier.
Do you deliver outside of the UK?
We're sorry but at the moment we only deliver to the UK.
How much does UK delivery cost?
If you spend £20 or more Royal Mail 1st class delivery is free.
On orders less than £20 we charge £1.50 for selected small or lightweight items and £3.50 for everything else.
Some products are excluded from these rates but where applicable details are provided on the product page.
Can I track my order?
We do not offer order tracking on UK deliveries although we may use tracked and/or signed services on high value orders.
If your items have not arrived within 7 days of you placing your order then please contact us. If we do not hear from you about a missing parcel within 14 days of your order being placed then we may not be able to replace the items.
What is your returns policy?
We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order, whether you have changed your mind or we have made a mistake, please contact us within 14 days of receiving the item.
Items that are made to order or personalised cannot be returned or refunded unless faulty.
If goods are received in a faulty condition then you are entitled to a replacement product, or a full money refund, including postage and return postage.
If you have changed your mind about an item you are entitled to a full money refund, excluding postage and return postage.
You must return the goods in their original condition with their original packaging and tags. We always recommend using a recorded delivery service and keeping proof of postage as we cannot be held responsible if return items are lost in transit.
Once we have received the returned item we will process a refund or arrange an exchange. Refunds will be issued using the same payment details that were used to purchase the items. Please allow 14 days for returns to be processed.
If you have any questions regarding delivery or returns please contact us.